Workplace conflict is a fact of life in organizations and contributes significantly to high stress levels and job dissatisfaction. There is a commonly held view that conflict is negative. However, this course teaches how workplace conflict can be used as a catalyst for positive change and new direction within the organization.

Participants learn the sources of interpersonal conflict in the workplace, five different styles for dealing with conflict, how to apply a 5-step collaborative process for resolving conflict and a process for mediating conflict between employees.