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At times, a company's performance
lags despite the best efforts of its employees.
That company's processes may be flawed. If your
processes don't create value for your customers,
they need to be changed. Perhaps your business
is "hitting the wall" or you see trouble
looming on the horizon. Maybe you just want to
stay out in front of your competitors. In any
case, you should consider the state of your processes.
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